WHO ARE WE?

Motor Claims Network Limited (MCN) registered office: 25 St Pancras, Chichester, PO19 7LT.

Our contact in relation to our policies at MCN is Kayte Wilson (kayte@motorclaimsnetwork.co.uk) MCN operates from PO Box 737, Chichester, West Sussex, PO19 9QF Tel: 01243 545021.


WHY WE COLLECT AND USE YOUR PERSONAL INFORMATION:

MCN require your personal information in order to assist with your claim following a motor vehicle incident. When you provide the information required it is understood that we will use it only for the purpose above. You acknowledge that by providing us with your personal information you consent to its processing.
When providing personal information about others, you confirm that you have their consent to pass on their information.
We collect personal data only to enable us to provide services to you.


THE INFORMATION WE REQUIRE TO PROCESS A CLAIM:

In most circumstances MCN will ask for: Full name of the registered owner of the vehicle, address, telephone numbers and email address. We also require specific driver information which may include full name, personal address, telephone numbers, occupation, date of birth and the circumstances of the incident.
In some circumstances and particularly if requested by insurers MCN may require the following information:- Copies of V5 (Log Book), insurance certificate and details of any other parties involved. On occasions the insurers may require bank details in order to facilitate a payment.


HOW WE USE YOUR INFORMATION:

MCN use your information to assist with an insurance claim following a motor vehicle incident. The information can also be used to apply relevant services associated with your claim such as: the supply of replacement vehicles, referral to Solicitors to assist with a personal injury claim, vehicle repairers and engineers. This may also include: Repair funders, third parties involved in the claim, their Solicitor or representatives, medical teams, the Police or other investigators or fraud prevention agencies.


HOW WE COLLECT YOUR INFORMATION:

MCN will receive your information by the filling in of forms on paper / website or by communicating with us by telephone, email, post or fax.
MCN also receive personal information from others with whom we work closely and whom are entitled to share information related to an on-going claim. In these cases the information is shared responsibly in order that the process may be completed i.e. Insurance companies, vehicle repairers and is done so with companies compliant with the current GDPR requirements.


DISCLOSURE OF YOUR INFORMATION:

MCN may be required to share your information with our approved service providers and agents in order to process your claim. Those involved in the process are likely to be Insurers, vehicle repairers, engineers, hire companies, recovery and funding agents and Solicitors.


DATA RETENTION:

MCN will only hold your information for as long as is necessary to complete your claim, legal, regulatory or fraud prevention requirements. MCN regularly review records to ensure that information is only kept as long as is legally required. Information is disposed of in a secure manner.


MARKETING:

MCN will never contact you with the intention of promoting services or products. Your information is only required to process your insurance claim.


SECURITY AND STORAGE:

MCN take the security and storage of your personal information very seriously and it is important to us to maintain the highest of standards in the use and storage.
Information is stored on secure servers and protected through a combination of physical and electronic access controls, firewall technology and market standard security software.
If you believe information has been compromised please contact Kayte Wilson immediately by emailing kayte@motorclaimsnetwork.co.uk or Telephone 01243 545021.


COOKIES:

MCN do not use cookies on our website to collect data.


YOUR INFORMATION AND RIGHTS:

You have the right to be informed as to how we obtain and use your information, ask for a copy of the information we hold about you, have information rectified, restrict the processing of information, request the erasure of information, have information returned or sent to another company, withdraw your consent for the use of information or log a complaint.
If you would like to exercise your rights at any time please contact Kayte Wilson by emailing kayte@motorclaimsnetwork.co.uk or Telephone 01243 545021.


CHANGES TO OUR DATA PROTECTION DOCUMENT:

MCN may change, modify or adjust this Data Protection Document from time to time, however this will not affect your rights.
Any changes in future will be available on our website www.motorclaimsnetwork.co.uk hard copies are available by post.


CONTACT US:

MCN take your privacy and protection of your personal information very seriously. If you have any questions, comments or queries about how we collect or use your information please contact Kayte Wilson by emailing kayte@motorclaimsnetwork.co.uk or Telephone 01243 545021.

Motor Claims Network Limited | Registered Office: The Victoria, 25 St Pancras, Chichester, PO19 7LT | Incorporated & Registered in England & Wales | Company No. 07685977 | VAT No. 117884977